PRIVACY POLICY

At N2 Fitness we are privileged each and every day to help members to achieve their health and fitness goals. We understand the need to protect personal information provided to us and take this role very seriously. Our commitment to protecting the privacy and confidentiality of our members’ personal information is addressed in this Privacy Policy.

We want you to understand why we collect your personal information, how the confidentiality of this information is protected and how you can find out what information concerning you is recorded. This Policy applies to GoodLife Fitness and our collection, use, storage and disclosure of personal information in our Clubs, through our websites and mobile applications, on social media and through other mechanisms.

Consent

By providing us with Personal Information, we will deem you to understand this Privacy Policy, and we will deem you to consent to our collection, use and sharing of such Personal Information for the purposes identified or described in this Privacy Policy.

You may withdraw your consent at any time; however we may not then be able to provide you with our full range of services. We will advise you when you withdraw your consent of the impact that will have on what we are able to provide. For information on withdrawing your consent, please contact our Chief Privacy Officer privacyofficer@goodlifefitness.com.

Updates

We may, from time to time, update this Privacy Policy. Any changes we make to this Privacy Policy will be effective when we post the revised policy on our Website. By continuing to interact with us after the modified version of the Privacy Policy has been posted, you are accepting the changes to the Privacy Policy. It is your responsibility to ensure that you read, understand and accept the latest version of the Privacy Policy. The date at the top of this Privacy Policy indicates when it was last revised.

PERSONAL INFORMATION:

Personal information is information about you as an individual and includes information that identifies you and that can be used to contact you. This includes such information as your name, birth date, e-mail address, mailing address, telephone number, banking information, credit card number, and the like. It may also include information about your health and fitness levels and goals, if you have communicated these to us. We also collect data about the services that you purchase from us, the frequency of your visits to our clubs and about the specific equipment, classes and services that you take advantage of. If you have a Corporate Membership, we collect the name of the business that you work for or have a membership with.

Personal Information may also include other types of more technical information such as IP addresses, geolocation, device ID, or browsing history in connection with our mobile app or websites, but only when this information can identify you as an individual. Information that is aggregated and cannot be associated with an identifiable individual is not considered to be Personal Information.

HOW WE USE YOUR PERSONAL INFORMATION

Among other things, as described further in this Privacy Policy, we use Personal Information that we collect for the following purposes:

to understand your fitness and other related needs and objectives and to assist you in achieving them
to determine your eligibility for membership and for receiving our products and services
to provide you with a copy of your membership contract and other related agreements
to process your membership payments and to ensure that your account remains up-to-date
to invite you to participate in member surveys or other opinion-gathering devices that assist us in making our clubs more responsive to your needs
to inform you of various matters relating to your membership
to send you newsletters, personalized offers and other information about products and services that we believe may be of interest to you
to conduct contests, prize draws, competitions and other special promotions
to enforce our agreements
to collect amounts owing to us
to protect against harm to the rights, property and safety of GoodLife, our employees, members and others
to detect, investigate and prevent activities that are unlawful or in violation of GoodLife’s policies and/or the terms of our agreements

Video Surveillance: We use video surveillance in our clubs to protect the rights, property and safety of N2 Fitness, our employees, members and others. In the event of accident, theft or other incident, we may use and share information related to the incident as required for investigative, operational, insurance, legal or other necessary purposes.

User Generated Content: If you post content (including, without limitation, text, pictures, audios, videos, testimonials, tweets, blog posts or reviews) to online platforms, such as social media, or to any publicly available blogs or other publicly available features of our Website, they may be viewed by other users of social media or our Website. By making personal information publicly available on our social media sites or on our Website, you consent to publication by N2 Fitness or our service providers and agents.

N2 Fitness Website

When you visit our Website at www.n2mtl.com, our server logs automatically record statistical information, such as your IP addresses, type of operating system, device type, browser use, time and duration of visit, webpages requested, approximate geographical location (country, province, city), your page views, the time you spent on the Website and your clicks and interactions. We also identify categories of visitors to the Website by items such as domains and browser types.

N2 Fitness Mobile App

When you download the Mobile App, we collect your email address, your name (which may also be a pseudonym/nickname), and electronic identification data (log-in data, functional cookies). This allows you to login and use the many features of the App.

N2 Fitness uses FliipApp to support the App and to learn more about how our App is used to assist us in optimizing the experience for our users.

Social Media

If you engage with us on social media, we will collect information that you have added in your registration profile from those accounts and which is made available to us by default by the relevant Social Media Platform.

We also place various social media buttons on our Website in the form of a link, including (but not limited to) Meta (Facebook and Instagram). When you visit a website which integrates social media plugins, certain data (your current IP address, visited sites, the date and time the website etc.) is forwarded to these social media services even if you are not registered with these services.

If you are already logged into the social media service when you click on the social media button, the social media service may also use this data to identify your username and possibly even your real name. We have no control over the extent, nature and purpose of such data processing by the social media service.

You can find further information about data protection regarding Facebook, and Instagram.

Location Information

If you use our App, we may collect location data obtained from your mobile device. If you use our Website, we may collect location data obtained from your IP address. If you would prefer not to provide us with your device’s location information, you can control what location information is shared in the settings menu of your device.

Web Analytics

Web analytics is the collection, analysis, measurement, and reporting of data about web traffic and visits for purposes of understanding and optimizing web usage. Information in digital markers may be used for the purpose of web analytics to remember your online interactions with N2 Fitness’ Website.

Google/Adobe Analytics: N2 Fitness may use third-party web analytics services on our websites, such as those of Adobe and Google Analytics. These service providers help us analyze how users use our websites. They may collect various data points associated with your visits to our websites, including your IP address, and they may place cookies to help with the analysis.

SHARING OF PERSONAL INFORMATION:

N2 contracts with trusted companies to act on our behalf to fulfill certain functions. We may use third party service providers to process or handle personal information on our behalf and to assist us with various services such as data processing, printing, mail distribution and marketing.

Except as set out in this policy or as required or permitted by law, N2 Fitness will not sell or disclose any of your personal information to any other organization without first obtaining your consent. N2 Fitness may, however, disclose information in the following cases:

to enforce or apply our membership agreements
to protect the rights, property or safety of N2, our employees, our members and others where permitted by law, including to comply with a subpoena, warrant or order
to law enforcement in connection with an investigation
to a person authorized by a law or collective agreement
to an investigative body or government institution which can oblige us to do so in emergency situations in which we believe that the life, health or safety of a member or other person may be in danger
to an agent retained by N2 fitness in connection with the collection of your account

ACCURACY and RETENTION:

N2 Fitness strives to maintain the accuracy and completeness of your Personal Information. You may ask us to delete or correct information contained in your file. Any such requests must be made by email to our Privacy Officer, at hello@taniaparis.com. N2 Fitness will keep your Personal Information for as long as it remains necessary for the identified purposes or as required by law, or in accordance with our retention schedules, which may extend beyond the termination of our relationship with you.

SAFEGUARDS:

We have comprehensive security controls to protect against unauthorized access, use, alteration, duplication, destruction or disclosure of your Personal Information. We use safeguards that are appropriate to the sensitivity of the information. Each of our employees is responsible for maintaining the confidentiality and security of all Personal Information to which they have access. We keep our employees informed about our policies and procedures for protecting personal information. Where necessary, our employees are required to sign agreements to keep your personal information confidential.

All inquiries or complaints regarding privacy should be directed in writing to the Privacy Officer by email, at hello@taniaparis.com. We will endeavour to respond to all inquiries within thirty (30) days from the date on which our Privacy Officer has received the inquiry. We can refuse access to a file in certain circumstances.